Expert Claims Advocacy
A claim is where insurance becomes real, especially for businesses where downtime and disruption can be severe.
Proxy Brokers provides active claims support to help clients by ensuring that Insurers uphold policy intent, manage adjusters, substantiate losses, and move toward fair and timely settlement.
The Proxy Advantage: Technical Shield in Action
Led by Gaël Nicolin, with over 20 years of experience in managing large and complex settlements, our claims team intervenes as your technical shield. We don’t just facilitate paperwork; we drive the strategy.
Defining Policy Intent Over Interpretation
In many complex cases, insurers or loss adjusters may initially dispute a claim based on technicalities. Our strength lies in our ability to challenge these decisions.
Whether it is a denied water damage claim in a cold storage facility or a machinery breakdown during cargo discharge, we have a proven track record of overturning initial refusals. We do this by proving that the loss falls within the spirit and structure of the Bespoke Insurance Solutions we design.
Protecting Your Operational Liquidity
A major loss can freeze your cash flow. Our priority is to ensure a fair and speedy settlement. We manage the intersection between legal defense and insurance recovery to ensure that defense costs are advanced promptly and that interim payments are secured to maintain your business continuity.
What “claims advocacy” means in practice
Claims advocacy means having an experienced insurance broker managing and supporting your claim on your behalf. Complex policy wording, multi-jurisdictional insurers, and documentation requirements can delay settlements without expert guidance.
Proxy Brokers provides structured oversight, technical interpretation, and active follow-up to achieve equitable outcomes. Our approach focuses on proactive management and clear accountability.
- Ensure notification is made correctly and promptly, with the right documentation and chronology.
- Adjuster and insurer coordination
- Stay close to the process: meetings, reports, follow-ups to keep momentum.
- Substantiating the claim amount
- Supporting the preparation of loss information so quantum isn’t underestimated or delayed.
- Settlement progression
- Where interpretation becomes narrow or slow, challenge professionally and keep the process moving.
- Strengthen the programme: Once settled, we use lessons learned to improve wordings, limits and practical procedures so the programme becomes more resilient over time.
Dispute resolution when the insurer says “no” (or “not that much”)
If a claim is declined, reduced, or delayed due to interpretation, we lead a structured response:
- Technical review of wording, conditions and exclusions
- Evidence-based rebuttal and clarification of facts
- Escalation to senior claims decision-makers, handled directly by our senior technical team when necessary.
- Coordination with external specialists (loss assessors, engineers, accountants, legal counsel) when a dispute becomes complex